Privacy Policy Notice

This privacy policy notice applies between you, the User of this website and Think Organic’s Private Limited (referred to as “we”, “us” and “our”), the owner of this website; www.thinkorganics.co.uk. Think Organic’s Private Limited takes the privacy of your information very seriously. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. We are committed to ensuring that all products, services and activities made available through our website is provided in a safe and secure environment

Think Organic’s Private Limited (company number 11533804) with registered office address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ is the data controller in relation to the processing activities described below. This Policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. This Policy was last updated on 01 May 2019.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions which can be found on our website www.thinkorganics.co.uk

How your Data is handled?

Any personal information you voluntarily give to us by entering information via our website, social media platforms, or corresponding with us by phone, email or otherwise. This could be at the time of registering to use our site, ordering products we provide through our website, posting material on our blogs, and other social media applications, requesting services, and managing your account online, or by phone, email or otherwise. Examples of data collected are your title, name, delivery or billing address, email address, payment card details, sales information relating to the sale of products to you and telephone and fax numbers.

Information may also be requested when you report a problem with our site, complete surveys, and volunteer info for research purposes. This information includes your name, address, email address, phone number, enquiry details and responses to any surveys.

We may automatically collect the following details:

-Transactions you carry out through the site, including, but not limited to, traffic data, location data, blogs and other communication data, and the resources you access.

-Technical information, collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Consent for data processing. We may use and process your personal data where you have consented for us to do so. This includes:

-To contact you with marketing information about our products and/or services if you have registered for an account with us online and indicate that you would like to receive such marketing from us; mailing list, emails or texts service via our website or other medium where available.

You may withdraw your consent for us to use your information in any of these ways at any time. Please email us at info@thinkorganics.co.uk

Do we share your data?

We may have to share your personal data with the parties below:

-Service providers who provide IT and system administration services.
-Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

-HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

Think Organic’s recognises that your personal information is valuable and we take all reasonable measures to protect your information while it is in our care.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Your Personal Information

We will only use your personal data when the law allows us to. The most common uses of your personal data are:

-Processing transactions-Data provided to us during the order process is used to fulfil your order.

-Personalising the user experience-Information provided when registering for an Account or from our Cookies may be used to customise portions of the website.

-Improving our services-We use analytics data as well as customer feedback to plan improvements to the website. Anonymous device information is also used to help investigate technical issues.

-Customer service-Data collected when you register for an Account and during the order process is used by our personnel to investigate and provide fast and effective resolutions to queries, service issues and complaints. Anonymous device information may also be used to investigate technical issues related to the query.

Marketing and advertisingWith your permission and where permitted by law, we may also use your data for marketing purposes which includes contacting you by email and/or telephone and/or post, with information, news and offers on our products and services, depending on what you have agreed to.

Anonymous data is also used to create and target advertising campaigns.

Third parties who provide products and services

We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights.

Surveys

We may invite you to take part in a poll or survey via our marketing emails or our social media platforms. You are not obligated to respond to polls or surveys, and you have choices about the information you provide.

Important updates-From time to time we may need to send you important updates or notices such as communications about changes to this Privacy Policy or our Terms and Conditions.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

There are some instances where your personal data may be shared with third parties in order to improve your customer experience at Think Organic’s. We will never pass on your information to other companies for anything unrelated to Think Organic’s. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Credit/debit card payment processors

When an online purchase is made, your credit/debit card payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.

Customer satisfaction surveys
 We may ask a third party Research Company to contact you for the sole purpose of gathering general information and specific information relating to us and our products and services.

We will always take steps with the aim of ensuring that your privacy rights continue to be protected.

Where we store your personal information

All information you provide to us is stored on our secure servers which are located at U.K.

Security

Think Organic’s will do our best to protect your personal information, unfortunately, the transmission of information via the internet is not completely secure. Your personal information, is put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.

Where you have chosen a password which enables you to access an account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Cookies 

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. After termination of the visit to our site, you can delete the cookie from your system if you wish to do so. For more information on how we use cookies and how to switch them off on your device.

Marketing

We may collect your preferences to receive marketing information directly from us by email in the following ways:

  • We will ask you if you would like to provide your consent to receive marketing information directly from us when registering
  • We will contact you with marketing information, including special offers and new product information when you have joined our mailing list
  • We may ask you to update your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.

You have the right to withdraw your consent (opt out) at any time to our use of your personal information for marketing purposes by emailing us at info@thinkorganics.co.uk

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data such as:

-Request access to your personal data.

-Request correction of your personal data.

-Request erasure of your personal data.

-Object to processing of your personal data.

-Request restriction of processing your personal data.

-Request transfer of your personal data.

-Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at: info@thinkorganics.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Please note: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Complaining to the UK data protection regulator

You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details.

How Long Do We Hold Information For?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we must keep basic information for seven years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Closing  your account

Should you choose to close your account, we will delete your account and any information associated with your account within 30 days of your request, except that we will retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes or to maintain security. We will retain de-personalized information after your account has been closed.

Contact Us

Please direct any queries about this Policy or about the way we process your personal information to our The Data Controller using our contact details below.

If you wish to write to us, please email us at info@thinkorganics.co.uk