These terms and conditions outline the rules and regulations for the use of Think Organic’s Private Limited’s Website, located at www.thinkorganics.co.uk.
Please read this carefully. By accessing and/or submitting an order on this web site you are agreeing to the terms that appear below.
You must be 18 years or over to participate in the Think Organic’s Private Limited online order service.
Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, Despatches etc By registering with www.thinkorganics.co.uk, you accept that your email address may be used to supply you with such information.
1 YOUR PURCHASE CONTRACT
1.1 This web site is operated by Think Organic’s Private Limited. The following terminology applies to these Terms and Conditions, Privacy Statement and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.
1.2 By using the www.thinkorganics.co.uk website you are bound by these terms and conditions. All purchases made on this web site are governed by these Terms and Conditions at any time. If you use or order goods after we have published any changes you will be bound by those changes.
1.3 We will confirm acceptance of your order either by a message on the website immediately after you have confirmed and paid for your order, or by us sending an e-mail to the e-mail address you have provided. At this point the purchase contract will come into existence and we will supply the goods to you in accordance with your order and these Terms and Conditions.
1.4 Payment of an order must be received by us and cleared before dispatching of your goods.
1.5 We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. However, although we aim to keep the website as up to date as possible, we do not guarantee that product descriptions, colours or other content available on the website are accurate, complete, reliable, current, or error-free.
Please check the product specification and the terms of your order carefully before you submit your order with us.
2 PRICE AND DELIVERY CHARGES
2.1 The price of the goods will be the exact price quoted on the website on the date and time of acceptance of the order by us. If we find a pricing error on our website we will inform you as soon as possible and if you wish, you can reconfirm at the correct price or cancel. Please note that as promotions are offered for a limited period of time.
2.2 Where applicable, prices may include Value Added Tax.
2.3 The price of the goods does not include delivery charges. The delivery charge will be shown to you as a separate charge before you confirm your order. Any delivery charge added to your order will be reliant upon the value of your order, the date and time of your delivery and your delivery address and charges may vary.
3 METHODS OF PAYMENT
3.1 Payment can be made by debit or credit card. The debit and credit cards accepted by us are listed on the web site, payment section on the date on which your order is placed. All transactions are in pounds sterling (£). The credit or debit card must be in your name.
3.2 We may issue vouchers or “money off” coupons which will be accepted towards payment of an order.
3.3 We do not accept cash or cheque for orders.
3.3 Authority for payment will be requested from your card issuer at the time of your order.
3.4 We cannot be liable for any unauthorised transactions nor can we be held liable for any denied payments which are a result of the information provided by you. You agree to compensate us in full against all expenses incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of at least £20. Following a failed payment we may at any time ask a debt collection agency to collect payment from you.
4 DELIVERY INFORMATION
4.1 Every effort is made to ensure that your order is dispatched within 2-3 working day of the order paid by credit/debit card, subject to events that are beyond our reasonable control. Delivery will be made to the address specified by you during the order process. We may restrict deliveries in certain areas, and also to eliminate certain areas from our delivery schedule.
4.2 If goods delivered to you are incomplete or incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. Our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4.4 Please note that we do not accept any liability for any delay in delivery caused by third parties (courier service companies) that we may use to deliver your order. Adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. We will contact you as soon as we are able to in order to reschedule your delivery time and date.
4.4 All of our deliveries require a signature on receipt. Please ensure that someone is available at the delivery address on the delivery day. If no one is at the address when the delivery is attempted we will leave notification of delivery and you will have the option to rearrange delivery or collection noted on the delivery card.
5 DEFECTIVE GOODS
5.1 We guarantee the quality of our goods and expect them to reach you in promptly and in the best condition possible. Please inspect the goods and notify us immediately by email or by phone of any dissatisfaction with your order. We will refund the price of any goods that do not meet your reasonable satisfaction or replace any goods, provided that you notify us within 14 days of delivery of the goods. We will arrange for the goods to be returned to us.
6 AMENDMENT OF ORDERS AND CANCELLATION RIGHTS
6.1 It is not possible to amend your order after it has placed.
6.2 If you wish to cancel your order after placing the order, this could potentially be done by contacting us via email or telephone subjected to the goods not been despatched. All goods returned must be unopened and in their original condition and original packaging
6.3 You have 14 days to return an item from the date that you purchase it.
All goods returned must be unopened and in their original condition and original packaging. Any delivery
charges upon cancelation after receiving the order would be the customers’ liability.
6.4 There may be a variety of reasons we cannot accept your order: the product is out of stock, we identified an error in the price or description of the product, we are not able to meet a delivery deadline you have specified, the product you ordered is discontinued or no longer available, your credit card does not give authorisation for the payment of the purchase.
If we are unable to accept your order, we will inform you of this.
7.1 We respect your privacy. All personal information that you give us is held with safely and with security. No information is sold, rented or transferred to third parties for their marketing purposes unless you agree otherwise.
7.2 When registering with us your password please keep your password secret, as you are entirely responsible for your account.
8 CUSTOMER COMPLAINTS AND ENQUIRIES
8.1 Any Customer complaints should be sent directly to Think Organics Private Limited – you will find an e-mail link and/or a telephone number listed on our website in the “Contact us” section.
8.2 If you require any more information on our products or services, please e-mail us or call us using the same number or email.
9.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, unacceptable or unenforceable, in whole or any part, this will not affect the validity of the rest of the Terms and Conditions. It will continue to be valid and enforceable to the fullest extent permitted by law.
9.2 At Think Organic’s all copyright and trademarks in all material or content supplied as part of this website remain a part of this company. You are not allowed to copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create any data for www.thinkorganics.co.uk.
9.3 Product information shown on the website is correct, however food products are constantly being reformulated and nutrition content may change. We recommend you always check products labels.
9.4 Product images used on our website may not be exactly the same size, design or packaging.
9.5 All dietary information is designed on our packaging, where further information is required you should contact Think Organic’s or the manufacturer to be sure it matches your requirements.
www.thinkorganics.co.uk is a trading name of Think Organic’s Private Limited. The registered company address for Think Organic’s Private Limited is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Registered in England. Company registration number 11533804.